Our Customers

At Ernest Thompson, we are so fortunate to have built a large and loyal repeat client base over the past four decades. Our customers are our friends and neighbors, both here in New Mexico and across the globe. Our individual residential customers, design partners, architects and builders come to us for a variety of reasons. Below, you can find some of the more common reasons customers have chosen us at Ernest Thompson for all their furniture needs.

Individual Customers

Unsurpassed Quality Craftsmanship

Despite being made en masse, foreign made furniture remains a costly purchase. Even with this high price tag, however, foreign-made furniture often shows wear quickly and evidences substandard construction. At Ernest Thompson, we use traditional building methods and finishing techniques to create heirloom-quality, American made furnishings and cabinetry that have been proven to the test of time. We value your investment with us, and we build wood furniture and cabinets that inspire long lasting customer relationships.

Customization

Most of our customer inquiries begin like this: “I have this strange niche/wall/window…” When you’re dealing with unusual spacing or logistics, it can be frustrating to shop for months without success. Ernest Thompson designers offer customization in a variety of ways. If you love our Santa Fe style dining table, but need it 3 inches longer, we can do that! If you are looking for a wholly unique design of your own creation, we can do that too. At Ernest Thompson, all out furniture is made-to-order, so no matter what you need from your furniture, we can make it happen!

Individual Design Services

We know that you don’t undertake kitchen remodels or design entertainment units every day, but we do. At Ernest Thompson, custom is what we do, every day. When you shop with us, you receive personalized design services from day one. We’ll ask the questions you may not think to ask, with a goal to help you design a bedroom set, dining room china cabinet, bathroom or kitchen that continues to delight you, to work well for your lifestyle, and that reflects your personal style for years to come. So if you have a project in mind, bring your “inspiration book” to our showroom, clip magazine photos, bring us photos of your room, or invite us for a home consultation. We’ll get to know each other, and together we’ll discover, design and build the perfect solution for your furniture or cabinetry needs.

Designers & Architects

Customization

Our design partners choose Ernest Thompson when they need solutions. A coffee table that works proportionally with a custom rug. Built in cabinetry to solve the problem of that awkward niche. Made in America furniture for the conscientious consumer. At Ernest Thompson, we have decades of experience working with both residential and commercial interior design projects and can meet any unique challenge.

Our local designers choose Ernest Thompson because of our extensive experience designing furniture and cabinetry for both traditional New Mexican architecture and the area’s custom homes. From North Albuquerque Acres to Los Ranchos, from Corrales to High Desert, Tanoan, PaaKo and Las Campanas, we have extensive project experience with local neighborhoods, builders, and styles.

Trust

Our design partners choose Ernest Thompson when trust matters most. At Ernest Thompson, designers have the flexibility to choose from our wide selection of Ernest Thompson Classic designs, to submit specifications for a wholly customized design, or to submit plans with guidelines and let our talented staff of designers do the rest. From traditional southwest, to transitional, to Old World European, to contemporary – Ernest Thompson designs and builds in every wood, style, and finish. Many of our designers work across the nation and the world, and we can help you through the entire process remotely – via internet, email, telephone, and mail.

One-Stop Shopping

At Ernest Thompson, we provide high quality cabinetry, furnishings, and window coverings. So not only can we design cabinetry for an upscale spa, but you can specify us for your furniture package as well. Kitchen remodel? Let us provide coordinating dining room furnishings or bar stools. Need us to provide guest room furnishings for your hotel renovation? We can also provide Sombraje window coverings for your restaurant or the new front desk. No matter your furniture or cabinetry needs, Ernest Thompson has the solution!

Builders & Remodelers

Flexibility

Our entire business is based on flexibility. The custom process means that we can adjust to a wall that becomes 6 inches shorter, or factors that change the production schedule. When you have a change to bring to us, our workshop is literally steps from your designer’s desk. We offer unsurpassed, personalized service that you just can’t receive from a non-custom casework manufacturer. Additionally, we have worked in every installation environment imaginable: from the custom residence to commercial display casework, from government and institutional projects to high security airports.

Quality Construction

There is virtually nothing that we can’t do and only a few things that we won’t. We build in any style, any wood, and any finish to accommodate your custom new build or remodeling needs. We build in solid wood using mortise and tenon joinery, french dovetailed drawers, and use high quality hardware. The only thing we don’t do is sacrifice quality. Our job is to build furniture and cabinetry that enhances your project, your business, and your client’s experience with your business.

Design Services

Our builder partners choose Ernest Thompson when customer confidence matters. Our design consultants are happy to work with you and directly with your customer, helping your customer to maintain a sense of comfort and control during the building or remodel process. In fact, design consultations, site visits, and installations are standard services. At Ernest Thompson, we want to ask how can we help you develop long lasting client relationships, repeat business, and referral business?